What is the earliest time we can check in?
Return ferry ticket to Singapore ihas to be decided in the ferry form when you book with us. A 2-way land transfer from hotel - ferry terminal - resort is included.
What does your Free & Easy Package consist of ?
How long is the ferry journey to Bintan ?
Ferry terminal for Bintan island is at Tanah Merah Ferry terminal. The journey is approx. 1 hr 45 mins.
Since Ba island is one hour behind Singapore time, you will arrived approx. the same time as you depart for Singapore.
What is an eVoucher ?
An eVoucher is a confirmation of your detail package & instruction. Upon receipt of payment either by ATM transfer or I-Banking, you will receive an eVoucher by email. Print the ferry from on one side and the eVoucher on the other side. Present the ferry form when you collect your boarding cards and present the eVoucher when you check into the hotel/resort.
Is our booking online a confirmed reservation ?
No. It's not. Subject upon availability, our computer system has data on room occupancy of each hotel and will generate an invoice once the rooms are made available for you. In the meantime, download the ferry form which you can locate on our homeage or on this page and email back to us.
Email us cancellation if this is only an enquiry as cancellation of $10.00 is applicable upon received our invoice.
Please make payment as soon you received our invoice.
Incomplete online form will be send to trash - Please resubmit your online again if you are a genuine guest and wish to proceed with your booking.
If your booking is less than 7 days prior to your date of departure, please call our office 6546-1713 to follow-up.
What is Visa on Arrival ?
Nationals of the following countries are eligible for a free 30 day pass (Visa-free Facility):
Brunei Darussalam, Chile, Hong Kong Special Administrative Region, Macao Special Administrative Region, Malaysia, Morocco, Peru, Philippines, Singapore, Thailand
& Vietnam.
For more information. Click this link.
How many days advance do we need to do booking ?
During off peak period, we advise 14 days prior to your date of departure. For peak season such as public and school holidays, two weeks in advance.
How do we make payments ?
We accept ATM Transfer or I-Banking. For corporate accounts, you can make payment by cheque payable to 'Batam Holidays'. Full payments to be made 21 days prior to date of departure.
We only accept cash payment at our office. We are open Monday to Friday between 10am to 6pm. We are closed on Saturday & Sunday. With effect 1st November 2008, we have NETS facilities at our office.
For payment by Pay Pay (Credit Card) a surcharge of 4.5% of the total invoice is applicable.
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